F.A.Q.

We are a brick & mortar store that was opened in 1993. Our Hours are M-F 9:00 - 6:00, Sat. 9:00 - 3:00.

All accepted payment methods are listed at the bottom of our homepage.

We try to provide you with the most accurate and consistent color representations of our products. We are constantly trying to upgrade our system and the procedures involved with our photos. However, as you know, every computer and monitor system has different levels of display accuracy. We feel we are providing a very good visual representation.

We ship both domestically and internationally.  Please refer to our Shipping & Returns page located here.

Yes, for an additional cost. However, please be aware that most of our Priority Mail deliveries are made in 2 - 4 days.

Under existing laws, only Nebraska Shipping addresses are charged at this time.

Yes! Call 1-800-306-7733 or 1-402-391-7733 during normal business hours. Please, Do Not leave phone orders on message recorder.

Sales of needles, books, patterns, sale or discounted merchandise, wound or knit yarn are all Final Sales -- No Returns.

Merchandise that is unused and in original condition can be returned for credit or exchange within 30 days. Shipping charges will not be refunded.

We do everything we can to make sure your transaction with us is smooth, efficient and correct. We want you to be pleased that you have done business with us and happy with your order. If there is an error, please call us immediately at 1-402-391-7733 or 800-306-7733 or email sales@pesonalthreads.com, and we will correct the error at no cost to you. You can return or exchange any item sent to you by mistake.

If the order was sent as requested, please refer to Return Policy above.

Please call or email immediately. We try to ship merchandise as quickly as possible so its important to intercept the order before it leaves the store. After that we can't do anything to stop the delivery.

Same rules apply as above. Call us as quickly as you can.

Not normally, but we will by request. Please understand that this service might delay your delivery and will not be returnable.

Without you knowing in advance, not from us. If we have a situation where we only have mixed dye lots to fill your order, we will contact you and give you our honest evaluation of the dye lot difference. We will give you the option of deciding if we should ship or not.

Yes, just give us those instructions on the order. Thank you and don't hesitate to call us. 
We want to be your personal yarn store.